TOTAL ACS - Cookies policy

Cookies Policy

Welcome to the website www.acs.total.com. By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and cookies management policy (the “policy”) and our terms and conditions of use. Please note that other terms and conditions and personal data protection policies apply to other Total Group websites, and we recommend that you read them carefully.

The policy aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.

Total Additifs et Carburants Spéciaux is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.

1. Purpose of processing, legal basis, the period of storage and types of data collected

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, in order to use the services available.

The information is needed to enable us to process your request; without it the information cannot be processed. You have the right to withdraw your consent at any time without jeopardizing any processing operations that have already been completed, by writing to the following address:
TOTAL ADDITIFS ET CARBURANTS SPECIAUX
Service Marketing
3 place du bassin
69700 GIVORS.

In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested.

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. Your data are kept for no longer than necessary for processing.

2. Recipients of data

Your personal data may be communicated to one or more of the data controller's departments or to Total Group companies and one or more partners, independent distributors or subcontractors for the purposes of analysis and surveys.

If you leave a comment intended to be posted online, we may be required to publish some of your personal data on the website. Given the characteristics of the internet, namely the unrestricted capture of published data and the fact that it is difficult, or even impossible, to control how third parties can use these data, we hereby inform you that you can object to this publication by contacting us as explained in article 5 below.

Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately.

3. Data security and confidentiality

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.

4. Cookie management

4.1 Principe

A cookie is a file which enables a website to save information relating to your computer’s browsing of the websitewww.total.fr, to make your visits to the website smoother.

 

You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below ("Types of cookies, cookies and statistics, and settings").

Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services.

4.2. Types of cookies, cookies and statistics, and settings. 

The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.

When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.

5.1 Which cookies are stored?

Cookies issued by the data controller

 

Cookie Description How do you object? Period
Site (JSESSIONID) Contains information about the browser session and allows visitors to log into the website   Removed when the browser is closed
Site (CookiesAcceptedByUser) Remembers a visitor's choice regarding cookies   13 month
Site (lang) Contains information about the language of the search engine and allows the display of the site with the right content   Deleted at the end of the search

 

Cookies issued by third parties

Publisher of the cookie Description How do you object? Period
OVH (60gp)
(60gpBAK)
Cookies used by OVH, our host, to memorize the cluster of the shared instance of this site, this avoids the user to be disconnected by surfing from one page to another   3 hours
AT INTERNET (idrxvr) Allows to see how many users are connecting to the site, as well as the frequency of these connections http://www.xiti.com/en/opt-out 7 month
AT INTERNET (atidvisitor) Monitor the performance of pages of European Parliament websites viewed by users http://www.xiti.com/en/opt-out 7 month
TEALIUM (utag_main) This cookie is used to record the start date and time of the visit, the number of pages you have visited, the number of visits you have made to our site and a unique ID.   1 year
AZURE WEBSITE (ARRAffinity) Allow to track total ACS's pages speed when user is viewing them   7 month

Statistics cookies are used to measure the number of visits, the number of pages viewed, users’ activity on the website and how often they return. The used statistics tool, AT INTERNET, generates a cookie with a unique identifier, which is stored for no longer than 7 months. Your IP address is also collected in order to determine the town/city from which you are accessing the website. Your IP address is immediately anonymized after use so that you cannot be identified as a natural person. The statistical data on website visits are collected by the provider AT INTERNET and subsequently transferred to the data controller in an aggregated and anonymized form in a web interface to which it alone has access. The data collected are not transferred to third parties or used for other purposes. You can block these cookies at any time by opting out as described above by clicking the link http://www.xiti.com/en/optout.aspx .

5.2 How do you delete cookies, receive notification of their storage or change your browser settings?

  • How do you delete cookies already stored on your computer?
    • On your workstation:
    • On the C:\ drive select the Windows folder;
    • Open the “Temporary Internet Files” folder;
    • Select all files (CTRL A);
    • Choose the “delete” option.
  • How do you change browser settings to reject or be informed of the storage of cookies?
    • In the Internet Explorer 5 (Microsoft) browser: Select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Custom level” and scroll down to the “cookies” section. Next to “Allow cookies that are stored on your computer” select “Ask” to be notified or “Disable” to decline all cookies;
    • In the Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply;
    • In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;
    • In the Chrome (Google) browser: Click “Customize and control Google Chrome” and select “Settings”. Under “Privacy and security”, click on “Content settings” and enable “Block third-party cookies”.

6. Your rights /Contact

In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data.

You can ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death. You can also ask for restriction of the data, or make a claim to the competent supervisory authority. Please use the make your request and send it to the following address: : TOTAL ADDITIFS ET CARBURANTS SPECIAUX - Service Marketing - 3 place du bassin - 69700 GIVORS.

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